This page is maintained by FastTrackFirst to explain the rules that apply when you use our website and booking services. Please read these terms carefully before placing a booking. If you have any questions, contact us before you purchase.
1. Acceptance of terms
By accessing our website, creating an account, or completing a booking, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.
2. What we provide
FastTrackFirst is an online booking platform that sells fast track airport passes and related travel services. We arrange priority access at participating airports through third-party ground service providers. We are not an airline, airport, or government authority.
Service availability depends on the airport, date, time, and local operating conditions. We display availability and pricing in real time where possible, but a confirmed booking is only created once payment is accepted and a confirmation email is issued.
3. Eligibility and booking accuracy
You must be at least 18 years old to make a booking. You are responsible for providing accurate passenger names, flight details, contact information, and travel dates. FastTrackFirst is not liable for missed services caused by incorrect details provided by you.
4. Pricing and payment
Prices are shown in USD and are per person unless stated otherwise. All bookings are one-time payments — there are no memberships, subscriptions, or recurring charges. The full price is shown at checkout before you pay.
Payments are processed securely by Stripe. We do not store full card details on our servers. By completing a purchase, you authorise the listed one-time charge only.
5. Cancellations and refunds
Our cancellation and refund rules for fast track passes are explained in detail in our Fast Track Cancellation and Refund Policy. In general, cancellations made with sufficient notice before the scheduled service may qualify for a refund or credit, while late cancellations and no-shows may not be refundable.
6. Service delivery
After a successful booking, you will receive a confirmation email containing a digital QR pass and meeting instructions. You must present this pass, along with valid travel documents, to the local greeter or fast track point on the requested date.
Airport operations, security rules, and staffing can change at short notice. We will use reasonable efforts to notify you of any material change, but we cannot guarantee that every airport lane will always operate as planned.
7. Intellectual property
All content on this website, including text, graphics, logos, and software, is owned by FastTrackFirst or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.
8. Limitation of liability
To the maximum extent permitted by law, FastTrackFirst is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the website or any service booked through it. Our total liability is limited to the amount you paid for the specific booking in question.
9. Governing law and disputes
These terms are governed by the laws of the jurisdiction in which FastTrackFirst operates. Any dispute will be resolved through good-faith negotiation and, if necessary, through the competent courts of that jurisdiction.
10. Changes to these terms
We may update these Terms and Conditions from time to time. The latest version will always be available on this page with the updated "Last updated" date. Continued use of the website after changes means you accept the revised terms.
11. Contact us
If you have any questions about these terms, please contact us at hello@fasttrackfirst.com or through our Contact page.