This page is maintained by FastTrackFirst to explain how we handle personal information when you use our website and booking services. If you have any questions, please contact us using the details at the end of this page.
1. Information we collect
We collect the information you provide when making a booking, creating an account, or contacting us. This typically includes your name, email address, phone number, passenger details, flight information, and payment information.
Payment card details are processed directly by our payment provider, Stripe. We do not store full card numbers on our servers. We may also collect technical information such as your IP address, browser type, device information, and how you interact with our website.
2. How we use your information
We use your information to process bookings, send confirmation emails and QR passes, provide customer support, manage your account, process payments, and improve our services. We may also send you service-related messages and, where permitted, marketing updates that you can opt out of at any time.
3. Sharing your information
We share personal information only with the parties needed to deliver your service. This includes airport ground service providers who meet you at the airport, payment processors such as Stripe, email delivery providers, and our hosting and analytics partners. We do not sell your personal information.
4. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember your preferences, and understand how visitors use our pages. For more details, please see our Cookie Policy.
5. Data security
We use industry-standard security measures, including encryption in transit and access controls, to protect your information. No online service is completely secure, so we encourage you to keep your account credentials safe and contact us if you suspect any unauthorised access.
6. Data retention
We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and customer support requirements. When information is no longer needed, we delete or anonymise it in accordance with our internal retention schedule.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to certain processing or to request a copy of your data. To exercise these rights, contact us using the details below.
8. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated "Last updated" date. We encourage you to review the policy periodically.
10. Contact us
For privacy-related questions or data requests, please email hello@fasttrackfirst.com or visit our Contact page.