This page sets out the cancellation, refund, and change rules for FastTrackFirst airport fast track passes. Please review it before you book. If you have questions, contact us before the service date.
1. Scope
This policy applies to fast track passes booked through the FastTrackFirst platform. Separate terms may apply to lounge access or other add-on services. Those terms will be shown at checkout where relevant.
2. Cancellation windows
You can cancel a fast track pass by replying to your confirmation email or contacting us through the Help section. The refund amount depends on how much notice you give before the scheduled service date and time.
- More than 48 hours before the service: full refund to the original payment method.
- Between 24 and 48 hours before the service: partial refund or account credit, depending on the airport.
- Less than 24 hours before the service: no refund, but we may offer a credit at our discretion.
3. No-shows and missed services
If you do not arrive at the agreed meeting point within the time window shown in your confirmation, the service will be considered a no-show. No-shows are not eligible for a refund. If you miss your service due to a flight delay, missed connection, or airline change, contact us as soon as possible and we will try to reschedule subject to availability.
4. Changes to your booking
Date, time, or passenger name changes may be possible if requested with reasonable notice. We cannot guarantee changes requested within 24 hours of the service. If a change incurs a higher price, you will be asked to pay the difference before the change is confirmed.
5. Service cancellations by us
Occasionally, an airport partner may cancel or be unable to deliver a service due to operational issues, security restrictions, or other circumstances outside our control. If this happens, we will notify you as soon as possible and offer either a full refund or an alternative service of equivalent value.
6. Refund method and timing
Approved refunds are returned to the original payment method used for the booking. Refund processing times depend on your bank or card issuer, but typically appear within 5 to 10 business days after approval.
7. Contact us
To request a cancellation, refund, or change, please email hello@fasttrackfirst.com or visit our Contact page with your booking reference.